One would think, right? Unfortunately, we are required to contact the travel company that our Concur is booked through. What happened is they didn't fully staff the office and the reason we have to wait for quite some time on hold (or leave a message because often you can't wait on hold), is because they have ONE person for most of the State of California offices and that is just beyond ridiculous.

So unfortunately, "Concur" is a really bad word in many state offices and it is because folks are used to being able to make changes in a New York Second on SWABIZ...but we aren't allowed to use SWABIZ anymore.

I just don't want to have to select non Marriott/Hilton properties because the other properties are so much less. It's almost like it doesn't matter if they have state rate...is seems to be how much can you save if you go with "x"?

The people that run our specific Department's travel section don't have a clue anyway, which is typical (in a training, they were going over making a hotel reservation in Concur....came upon an Embassy Suite and it was $229 or something like that....instructor said, "and see here there is a rate of $229 because the description is a ONE BEDROOM SUITE and they are out of standard rooms at that hotel" oy vey....).

First world problem....I know.