Originally Posted by
kymbakitty
This was never about blaming a program. Not sure where that became the focus.
But I am curious for other entities that use Concur.....if you are out in the field and you want to change flight home, can you log on to Concur and change flight home?
Unless you have hours or days to have the request processed, I'd go to the booking agent directly. From what I've read Concur does not do the booking. It's just a filter that applies customer defined rules to present allowable selections and then pass that data on to the appropriate agent for actual booking. Heaven only knows what happens if availability dries up by the time the agent gets around to booking.