If anyone knows the GM's email address, could s/he PM me for the info?

I did not know about the Lollapalooza Festival and booked 2 award stays (2 accounts) for the period, then realized there would be penalty for cancellation. Had we known the Festival we would not visit Chicago during that period.

Club Carlson said only the hotel can take care of it so if I could contact the GM directly via email, we might have a chance to cancel the bookings with points returned (must be instructed by the hotel to Club Carlson).

TIA.