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Thread: LHW leaders club updates and comments
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Old Feb 8, 2015 | 3:51 pm
  #25  
grumbler
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Join Date: Feb 2003
Programs: AC SE 2MM, too many others
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Originally Posted by CanfordCliffs
I actually downgraded my LeadersClub unlimited as a result of this and they were fine about refunding me the difference. For me the value was
1. staying 4 stays instead of 5 to achieve a free night
2. getting a guaranteed upgrade at the time of booking which is SO valuable in high season.

Now for me the only benefit is 1. above as the lhw's I stay in arent in the cities with free transfers. What a shame, this really does devalue this otherwise quite generous program!
In my experience in over 50 percent of cases discretionary upgrade means no upgrade. As hotels get better at their own version of yield management one would expect that this feature of programs like LHW and, yes, AMEX FHR, will diminish.
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