There is also something else that I remember happening. Four of us booked and paid for travel on Singapore Airlines JFK to Bangkok via Singapore. It was an A380 aircraft. WE booked 2 months in advance. However, we were not able to choose our seats and, in fact, even the airline did not give us seats that we paid for. Calls to Singapore customer service kept telling me not to worry that seats would be available by flight time. However, that was not the problem. We wanted seats so that all 4 of us could sit together. After excuse after excuse I finally emailed their head office and threatened to cancel the tickets. A day later they magically produced 4 confirmed seats all together. Is this any way to run a business? Not giving a paying customer what he is entitled to, a seat that he has paid for?