Yesterday, I logged onto United to find a schedule change to an upcoming flight. I called United for options as I was not happy at the new schedule which meant an trip of over 18 hours so I was offered a different route which I accepted. I had purchased premier access for the whole trip at point of booking and also some economy plus seats. I was told I would receive a refund for the economy plus seats purchased for the original flight (and I would have to rebook, which I have done) but I was told that the premier access would just transfer over.

On looking at my booking now when I log into United, the new flight route details are there along with the new purchased economy plus assigned seats BUT next to these new flight and seats details there is no mention of premier access whereas it is mentioned next to the flights home. I have called United to ask about this and they say they can see all flights have the premier access at their end but I am concerned that it doesn't say it on my screen and it still has an option to purchase this for the new flights.

Can anyone on the forum who has changed flights confirm that the premier access does in fact transfer across and I have nothing to worry about!

Thanks