FlyerTalk Forums - View Single Post - Samsonite.. what the hell?
View Single Post
Old Feb 6, 2015 | 11:50 am
  #25  
bchandler02
10 Countries Visited
500k
All eyes on you!
15 Years on Site
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Plat, National EE, AA Plat
Posts: 2,535
Count me as another that got a Samsonite back in 08/09 - I didn't really know about this forum yet unfortunately. After 3 years, it looked like hell, but my travel had slowed so I didn't do anything with it. Last year, I got my first B&R, and that thing is awesome. Local retailer will fix anything he can in store for free, or ship it to them if needed. Highly recommended so far.

I had another Samsonite duffel bag that went to crap after about a year, I used it as a carry on a few times or on weekend roadtrips and overnights at friends. Samsonite fought me on honoring the warranty every step of the way. Only when I started raising hell on their FB page and emailing executives did they step up. When the replacement dies, it will be replaced with a quality bag as well.
bchandler02 is offline