So, I had 315,000 miles and booked two award seats to Thailand on United and ANA. Booked my fiancée first. We then booked mine and then we supposedly went through the process of purchasing the 5000 miles. I was told to wait 48 hours. Did that and called again, again told wait 48 hours and tickets would be fine.

So today I go to call and that's when I and the rep noticed certain Pacific ANA segments had been canceled due to the above not ticketing and no award seats are available. Being working professionals, our dates were pretty exact and I had put in countless hours to make it work.

After 4 hours on the phone I was basically told tough .... and "Without charge, we can return the 160k miles to your account that you've already used." Gee thanks

I feel pretty upset and that I did everything a responsible customer can do. I found some executive emails and sent those, just praying that maybe they can say "Hey ANA, we're incompetent, open an award seat that we can book on this empty plane you have."

Am I being unreasonable about this? I'm pretty much 100% sure they can't or won't fix this. I somehow kept my cool (somewhat). What are y'all's experience that I'll be able to find exact availability again for December 2015? Do the execs even care about these emails?

Really tough day today.