Originally Posted by
Mitz9060
Fast forward to now, when I try to use the credit they are telling me now I have to pay a $300 change fee and they aren't budging on it. Is there anything I could about this because I just would have paid the difference in fare to begin with if I knew this was the case. Or did they originally give me bad info when I originally canceled and I should have done my own research on the rules?
Agents can see if a hold was used prior to purchase. If the hold was not utilized they can be far more lenient about waving the change fee. I would call back and see if you can get a more sympathetic agent. Also, don't be shy about escalating the matter to a supervisor,