Originally Posted by
TheRoadie
Can't deny service animals. Some staff interpret the rules to mean they can't even ask to see the physician's documentation of the NEED for the service animal (emotional comfort, etc.) because it may be a HIPAA violation.
Correct, service animals can not be denied. But emotional support animals can be denied entrance to any place except a few. On to an airplane is one as well for housing.
The lounge dragons need to be educated that such animals must be in cages or not allowed into the lounges.