FlyerTalk Forums - View Single Post - Sixt Germany - what happens if booked class not available?
Old Feb 3, 2015 | 7:15 am
  #3  
Gary Coughlan
Company Representative - Sixt
 
Join Date: Feb 2010
Location: Chesterfield, England
Programs: www.sixtblog.co.uk; http://www.facebook.com/sixtrentacaruk
Posts: 425
Hi Foxtbh,

Generally we will always try our best to provide you with a vehicle within the group you booked. If the booked vehicle is not available we may offer alternative vehicles, usually above but occasionally below the group reserved and in some cases we may even include an option to upsell to an even higher group if this is more suitable for you.

Please can you send me your reservation number in a private message and I will be happy to check in with the branch on your behalf. I'll do what I can to help you receive your preferred vehicle.

Best regards,
Gary
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