FlyerTalk Forums - View Single Post - Cancellations - Which Airlines Have the Best Service Recovery?
Old Feb 2, 2015 | 4:29 pm
  #2  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
I would not plan around "empathy". If you are traveling and your flight is cancelled due to a massive weather system, there will be massive problems getting to your destination. There isn't much you can do about it.

The best you can do is the research to know the alternatives in case your Plan A fails. Plans B and C may fail as well.
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