Originally Posted by
BasilBush
It should not be beyond the wit of man to ensure that security standards are met AND passengers are processed speedily. It just needs a more enlightened approach to the CAA's targets, such that HAL sees that it's in its own interest to ensure adequate staffing, rostering and process design.
Other airports manage to do it - it isn't rocket science.
Indeed. How can they advocate expanding LHR (aided by those silly made up stats adverts) when they can't even get the basics right of processing pax. It would be as bad as awarding more Gov contracts to G4S. Oh wait...