Originally Posted by
cooberp
I had a two-segment itinerary cancelled because of weather, and was rebooked on a direct flight. I called AAdvantage Customer Service to request original routing credit, and was told that they don't provide such credit for IRROPS caused by weather. That can't be true, right? I've requested and received credit for the itinerary I originally booked countless times when there's been a disruption, some of them weather-related...
Let's see, AAgent choices are:
1. Convince you you are not entitled to ORC and end the call, or
2. Do all the work needed to post ORC as requested.
Hmmm, I wonder which one takes less work. IME the AAgent is being lazy. You can either ask for a supervisor or say thank you and call in again.
Unfortunately it is a sad state, but the one I see many times. If you escalate the AAgent might get educated (or reassigned/terminated). If HUCA it may be easier on you.