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BA damaged baggage replaced with much worse, smaller suitcase - what to do?
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Feb 2, 2015 | 8:32 am
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Paralytic
Join Date:
Jan 2009
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Near Edinburgh
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BA Silver
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9,034
BA's standard first response is typically to fob you off. I'd go back to them and say that's not acceptable and that they've to sort it out.
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Paralytic
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