FlyerTalk Forums - View Single Post - BA damaged baggage replaced with much worse, smaller suitcase - what to do?
Old Feb 2, 2015 | 8:32 am
  #12  
Paralytic
 
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
BA's standard first response is typically to fob you off. I'd go back to them and say that's not acceptable and that they've to sort it out.
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