Originally Posted by
randidliyo
So, it's February next week and time to start working on the new Marriott promotion for 2015. Unfortunately for me, I am required to use Concur to book hotels. When I tried to do that today, I was forbidden from choosing Marriott because it now violates our company policy, i.e. it's not eligible for cancellation on the day of arrival like it was in 2014.
Is anyone else having this trouble? I wonder if Marriott was aware of this potential, now real, problem.
Does anyone have contact info for someone at Marriott that I can use to discuss this issue. If this policy stays in effect, then I will have to find a new primary hotel chain to use.
Not happy about this, sorry if this is old news. I knew of the new policy, but I didn't realize that it would happen this way (forbidden by Concur) until I tried to book a stay last night.
Opinions?
Randidliyo
Your company sets the guidelines with Concur booking tool and dictates what is allowable within your company policy.
I can still book Marriott through Concur on our company as it meets the guidelines. For us, only Marriott properties appear, unless there are no Marriott properties within 20 miles of enter destination. In that case, it defaults to our level two options (Hilton & Hyatt properties) and then level three (others).