Originally Posted by
nongsom
If hotel have 5 room category A B C D E
Book room category A at check in Cat B room not available but Cat C room is available Plat guest will upgrade to Cat C room ?
The accor website said
"Room upgrade upon arrival, subject to availability
Except at hotels with one room type.
Room upgrade to the next available room type for all villas"
So upgrade to the next avail room. My interpretation is you should get upgraded to cat C, coz it is said next available room type.
Not sure if this is the "correct" intended text, as many times, i found the English text is rather confusing, as it seems direct translation from French