Originally Posted by DJ_Iceman

I have to side with the customer in this case. You booked and paid in full for a rate that included certain amenities. For the hotel to send an e-mail the day before check-in basically saying, "Sorry, we made a mistake and you're not going to get what you thought you already paid for," really rubs me the wrong way.

A well-run hotel would have quietly corrected the error for future bookings, but honored the ones that were already made. At the absolute bare minimum least they could do, they should have sent a much more elegant apology note asking if some degree of compensation (points, free drink vouchers, SOMETHING) would be acceptable as a token of their apology.

Originally Posted by ohmark

Truly outrageous behavior by the property, assuming that your rate is within reasonably normal. They've got you on a rate that, theoretically, you can't cancel. Then, at the last moment, they pull a bait and switch.

So, clearly the property has rates that include dinner and breakfast. I certainly would make an effort to speak to the General Mgr of the property. I think you need to talk to somebody at the property that has the authority to potentially right this wrong.