Originally Posted by cmanc

From my recent stay I'd say contact the hotel. I was a little worried since we were there Jan 1-4th and when I booked I only booked 2 rooms. I wanted to add a 3rd room but there was no availability and when there was it was something like 900Euro/night. So I figured the hotel must be super busy and probably not very accommodating. Anyway I checked a couple of days before and a points room opened up so I booked it. I then contacted the hotel via the regular email and asked for connecting and twin beds in 2 of the rooms. They were very responsive and helpful and infact super apologetic that they couldn't accommodate the twin beds or connecting rooms. Was very pleasantly surprised since while I am a loyal Hyatt customer, Diamond etc essentially my 3 night stay in 3 rooms were all points so thought that they wouldn't be very accommodating. I was totally wrong. As I noted in my post they upgraded all 3 rooms to deluxe, added the rollaway for free since they didn't have twins available and we got breakfast for 6 for free, which is beyond the Diamond benefit. All in all great service and going the extra mile. Would certainly expect this if I am paying 900Euro/night/room but for points redemption very impressed. So recommend you contact them and see what they say.