My first reservation was made on Jan 19, 2015, an award ticket for roundtrip by Finnair, HKG-HEL-HKG (AY070 & AY069 on Mar 15 & Mar 24) in economy class, 45,000 miles will burn. It was confirmed by email, their first CS agent mentioned the Tax+Fuel surcharge approximately HK$1440.00 (Similar to a paid ticket on AY web site, HK$1395)
By Personally reason, I did not issue the ticket, and let it automatically cancelled on the ticketing deadline Jan 22.
Theee days ago, I re-book the same award ticket with same schedule HKG-HEL-HKG (AY070 & AY069), with same flying date, same burning 45,000 miles.
I am shocked, I got an email confirmation from another CS agent, the Tax+Fuel surcharge markup to approximately HK$2500.00 (almost 180% of the first reservation)
I so believe that HKG & HEL airport security tax did not changed in last few weeks.
I called the CS hotline again, their agent explained the surcharge calculated by system, and never a mistake is happened. Markup tax+fuel in short period usually caused by shift of currencies exchange rate.
Finally, I cancelled all reservation, by markup 180% tax-fuel, very unreasonable.
Here is the email from CX Asia Miles to show my truth story, very disappointed about this program could rise the fax+fuel up to 180% for an partner award ticket.
First reservation email on Jan 19, 2015:
Dear Mr XXX
Thank you for contacting the Asia Miles Service Centre.
We are delighted to let you know that your flights have been booked and confirmed under booking reference Y----7, as shown on the itinerary below.
Should you wish to confirm the issuance of your award ticket, please provide us with the following information before 22 January 2015, 5PM Hong Kong local time, otherwise your booking will be automatically
cancelled:
- credit card details (card number, expiry date and exact cardholder’s name for the necessary airport and security taxes as well as for the fuel surcharge)
- local contact details for notification of any schedule changes prior to departure
After we receive your reply, we will deduct 45,000 Asia Miles from your account and debit the necessary airport taxes, fuel surcharge (approximately HKD 1,440) against your credit card only when we issue your e-Ticket.
The amount of the taxes and surcharge will be confirmed at time of ticket issuance, subject to currency fluctuation, and will be shown on the e-Ticket.
Kind regards
Chloe Ho
Customer Relations Executive
Reservations & Ticketing
Asia Miles Service Centre
CATHAY PACIFIC LOYALTY PROGRAMMES BOOKING REF Y---7
HONG KONG
HONG KONG -SAR OF CHINA- XXX/XX XXX MR
SERVICE FROM TO DEPART
ARRIVAL
-------------- ------------------- ---------------------- -------
-------
FINNAIR - AY 070
HONG KONG HK HELSINKI FI 0045 0545
SUN 15MAR INTERNATIONAL HELSINKI VANTAA
NON STOP TERMINAL 1 TERMINAL 2 DURATION 11:00
RESERVATION CONFIRMED - X ECONOMY
ON BOARD: HOT MEAL/HOT MEAL
AIRCRAFT OWNER: AY FINNAIR
EQUIPMENT: AIRBUS INDUSTRIE A340-300
AY FREQUENT FLYER CX--------- XXX/XX XXX MR
SEAT 26J NO SMOKING SEAT CONFIRMED FOR XXX/XX XXX MR
FINNAIR - AY 069
HELSINKI FI HONG KONG HK 2340 1530
TUE 24MAR HELSINKI VANTAA INTERNATIONAL 25MAR
NON STOP TERMINAL 2 TERMINAL 1 DURATION 09:50
RESERVATION CONFIRMED - X ECONOMY
ON BOARD: HOT MEAL/HOT MEAL
AIRCRAFT OWNER: AY FINNAIR
EQUIPMENT: AIRBUS INDUSTRIE A340-300
AY FREQUENT FLYER CX---------- XXX/XX XXX MR
SEAT 26C NO SMOKING SEAT CONFIRMED FOR XXX/XX XXX MR
Second reservation email on Jan 28, 2015:
Dear Mr XXX
Thank you for contacting the Asia Miles Service Centre.
We are delighted to let you know that your flights have been booked and confirmed under booking reference Y----B, as shown on the itinerary below.
Should you wish to confirm the issuance of your award ticket, please provide the following details by return email no later than 2 February 2015, 5PM Hong Kong local time. Otherwise, your award booking will be automatically cancelled:
- local contact details to notify you any schedule changes prior to departure
- credit card details : card number, expiry date and exact cardholder’s name for the necessary airport, security taxes, the fuel surcharge
After we receive your reply, we will deduct 45,000 Asia Miles from your account and debit the necessary airport taxes, fuel surcharge (approximately HKD2,500) against your credit card only when we issue your e-Ticket.
The amount of the taxes and surcharge will be confirmed at time of ticket issuance, subject to currency fluctuation, and will be shown on the e-Ticket.
Kind regards
Kitty Wan
Customer Relations Executive
Reservations & Ticketing
Asia Miles Service Centre
CATHAY PACIFIC AIRWAYS LTD DATE 28JANUARY15
CATHAY PACIFIC LOYALTY PROGRAMMES BOOKING REF Y----B
HONG KONG
HONG KONG -SAR OF CHINA- XXX/XX XXX MR
SERVICE FROM TO DEPART
ARRIVAL
-------------- ------------------- ---------------------- -------
-------
FINNAIR - AY 070
HONG KONG HK HELSINKI FI 0045 0545
SUN 15MAR INTERNATIONAL HELSINKI VANTAA
NON STOP TERMINAL 1 TERMINAL 2 DURATION 11:00
RESERVATION CONFIRMED - X ECONOMY
ON BOARD: HOT MEAL/HOT MEAL
AIRCRAFT OWNER: AY FINNAIR
EQUIPMENT: AIRBUS INDUSTRIE A340-300
AY FREQUENT FLYER CX--------- XXX/XX XXX MR
SEAT 26J NO SMOKING SEAT CONFIRMED FOR XXX/XX XXX MR
FINNAIR - AY 069
HELSINKI FI HONG KONG HK 2340 1530
TUE 24MAR HELSINKI VANTAA INTERNATIONAL 25MAR
NON STOP TERMINAL 2 TERMINAL 1 DURATION 09:50
RESERVATION CONFIRMED - X ECONOMY
ON BOARD: HOT MEAL/HOT MEAL
AIRCRAFT OWNER: AY FINNAIR
EQUIPMENT: AIRBUS INDUSTRIE A340-300
AY FREQUENT FLYER CX--------- XXX/XX XXX MR
SEAT 27C NO SMOKING SEAT CONFIRMED FOR XXX/XX XXX MR