Originally Posted by
mspflier
Was on a DL codeshare/KLM metal int'l flight last week. A FA onboard our 777 went to EC customers with an iPad and started selling upgrades before takeoff. It was actually kind of aggressive. We thought no one would buy because it was around 500 Euros, but one man did. The FA then went into coach trying to sell an upgrade to the now-vacated aisle EC seat! And she found a buyer! Incredible. Never seen that before.
She didn't ask everyone; perhaps just Flying Blue members. It was interesting to watch...
They do this for like 2 years now. Instructions are to first approach their Flying Blue Platinum pax. Then the other pax.... first the Flying Blue Gold and Silver pax (also for miles....most of the times they start with pax with enough miles in their account as they can see that on their ipad as well) then the other pax. Regarding the
Delta frequent flyer programm ‘Skymiles’ their instructions read;
Het level van de Delta Skymiles passagiers is niet zichtbaar op de PIL. Benader deze passagiers dan ook niet actief voor een upgrade naar Economy Comfort. Echter, als een passagier met zijn of haar
lidmaatschapskaart aan kan tonen dat hij/zij de status Platinum of Diamond heeft, mag je deze passagier gratis ‘upgraden’ naar Economy Comfort. Gold-, Silver en Member passagiers moeten wel betalen voor een upgrade naar Economy Comfort.
KL crew will receives commission. Fully expect this to come to DAL also in the upcomming years.