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Old Jan 29, 2015 | 3:19 am
  #7  
FrancisA
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Join Date: Oct 2006
Location: Brighton, UK
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BA damaged baggage replaced with much worse, smaller suitcase - what to do?

I had the same thing with an expensive Samsonite Black Label case.

I basically said to BA that as this was part of a matching set of luggage, unless they could provide exactly the same case, I would prefer cash so that I could source a replacement myself.

BA had no problem giving me cash in these circumstances.

I would get BA to collect the replacement and ask them for cash instead.
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