FlyerTalk Forums - View Single Post - BA damaged baggage replaced with much worse, smaller suitcase - what to do?
Old Jan 29, 2015 | 1:37 am
  #3  
bealine
20 Years on Site
 
Join Date: Jan 2003
Posts: 3,775
Originally Posted by UKtravelbear
Have you contacted BA to tel them that the replacement is not to your liking?
That is exactly what you need to do. BA has a contract with a replacement case supplier (when my daughter's was damaged last year, ity was Antler) and they are instructed to replace "like for like as near as dammit."

If the replacement is not a reasonable likeness, which it clearly isn't, then let the supplier know (if the delivery note contains instructions how to call them) or contact British Airways and the replacement will be replaced.
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