FlyerTalk Forums - View Single Post - Dynamic Currency Conversion (DCC) [2014-2016]
Old Jan 28, 2015 | 11:07 pm
  #1650  
percysmith
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We have a case where Citi HK attempted to collect 0.4% FTF on a local BR ticket purchase with its Amex (in its notification of changes pamphlet Citi labelled the FTF as DCC and claimed the fee was collected by Amex).

Cardholder tried to get the fee reversed but Citi CS went and chargebacked the amount and compromised the ticket.

Cardholder got into contact with BR HK who contacted Amex merchant services who confirmed Amex will not collect any 0.4% fee. Cardholder is also trying to get the scale of charges revised:

http://www.hongkongcard.com/forum/fo...p?id=11968&p=7
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