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Old Jan 28, 2015 | 12:54 pm
  #12  
jwlowry
 
Join Date: Apr 2007
Location: Michigan's West Coast and wherever my clients need me
Programs: Delta Diamond (2+M MQMs), Hertz PC, Marriott Titanium
Posts: 615
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Originally Posted by ohmark
At time of checkin, when the clerk says "you've been upgraded," specifically ask what bedding arrangement the room has and whether the room is "accessible." If answer is unsatisfactory, politely decline the upgrade. As I understand the rules, the room you are upgraded to is not covered by the room type guarantee. But, IMO, that does not relieve the property of the guarantee should the upgrade (to an unsatisfactory room type) be declined.
Excellent advice. In this particular instance, it may not have worked so well because the room was apparently mis-coded, but I will heed your advice going forward.

Cheers!
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