I checked into a room Monday evening around 6:00pm local time with a three night Plat reservation and was upgraded to a concierge level room. At this property (which has no suites), the concierge level is nice because some of the rooms are bigger and all have balconies. However, I arrived to discover that this room was accessible. This was problematic to me for the following reasons:

1. The extra room taken up by the overly large bathroom made the closet tiny and very little space in the bedroom itself.
2. I do traditional wet shaving, which I find best if I can plug the sink. The sink in this room has no plug.
3. The modified shower head was not working properly. (I found this out later and it was probably more due to maintenance than the actual room design, though).

I called down to the front desk to ask if any other non-accessible rooms were available. First, I was told that the room was not accessible. I had to have someone come up to confirm that it was. Second, I was told that my only other option was two queens on a lower floor in a part of the hotel that is experiencing heating issues (it has been pretty cold of late in Atlanta).

It seems the issue here is that the front desk did not know that the room was accessible and thought they were assigning me a pretty good upgrade (the best available at this particular property). I chose to stay in the room and live with its size and other limitations. My question is, what would others have done in this situation? I am asking for future reference, since I would not want to stay in the same room again, but don't want to be THAT GUY.