Originally Posted by
Brugge
When I log in on my RB, everything is fine. Today I loaded $1K on a family members RB, that they willingly "loaned" to me. When I log in on their RB page thru "private browsing", I get "welcome, John Doe, you have $1005 available". Then when I try to do a BP, I get "Due to technical difficulties we are unable to process your request at the moment. Please try again. We apologize for the inconvenience."
Go back to my RB page, everything is fine. Go back to John Does page "Due to technical difficulties we are unable to process your request at the moment. Please try again. We apologize for the inconvenience."
It doesn't matter if I try it in "private browsing", or normal, it works just fine for my log in. And will not work at all, when clearly correctly logged in as my family member.
I just want to thank everyone who helpfully posted that the first thing I should do is check to make sure the phone numbers on RB are listed correctly. Oh, wait...
I went back thru the thread, saw that advice, and sure enough, that fixed it.