Originally Posted by
enzo0511
as long as Accor gives upgrades upon availability instead of guaranteeing upgrades, one must not count on this for granted to avoid being disappointed
with Starwood Platinum, upgrade is simply mandatory as per recognition to the member's level
with Accor, it's not
Indeed, a real shame
Originally Posted by
huegli
Was just at the Sofitel St. James in London last Weekend. Booked a Superior (B), Luxury (C) was sold out, but they had Junior Suites (D). They would not upgrade me as they needed to "Keep the flexibility"... I argued with them for 10 minutes but finally gave up. Well, won't go back there...
Dear Sofitel, please let me keep the flexibility no to stay at your hotel again
