I have people to call their people and avoid that issue. There again I also made it a priority to ensure the IVR software (at a not to be named company) detected when a membership number was detected to be live in more than one session, to boot all but one and place the remaining one at the rear of the lowest ranked queue. The caller would not be aware of this as he simply went into a "ringing out loop".

The root cause for a large number of customer service issues can be traced back to the customer. Go figure