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Thread: What is the platinum upgrade policy if next category upgrade room not available
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Old Jan 27, 2015 | 12:42 pm
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starflyergold
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Originally Posted by huegli
Was just at the Sofitel St. James in London last Weekend. Booked a Superior (B), Luxury (C) was sold out, but they had Junior Suites (D). They would not upgrade me as they needed to "Keep the flexibility"... I argued with them for 10 minutes but finally gave up. Well, won't go back there...
It's this sort of BS that gives Le Club (and the hotel) a bad name
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