Originally Posted by
nongsom
If hotel have 5 room category A B C D E
Book room category A at check in Cat B room not available but Cat C room is available Plat guest will upgrade to Cat C room ?
Originally Posted by
gilbertaue
Normally, yes. And if the hotel argues about that, then try to insist on it.
(But that is my experience in Asian properties).
I'm not so sure as a general rule. Normally the upgrade is one level up. So 2 levels up is entirely to the goodwill of the hotel. And we all know that Asian hotels are much better than everywhere else
Originally Posted by
enzo0511
as long as Accor gives upgrades upon availability instead of guaranteeing upgrades, one must not count on this for granted to avoid being disappointed
with Starwood Platinum, upgrade is simply mandatory as per recognition to the member's level
with Accor, it's not
Personnally, while I disliked a lot the former "upon request" rule, I'm not disturbed at all by the "upon availability" rule, as long as it is honestly handled by the hotel (we have multiple reports on this forum about hotels claiming falsely that they were full to not grant an upgrade, and I already experienced that myself). I find perfectly normal that an upgrade is upon availability. If a customer (even a very good one) wants for sure a certain room category, then he/she should book it and not count on an automatic upgrade. Hotels are a business and not a charity IMHO.