This is a minor nuisance, mainly because I like online check-in and I do it from my mobile phone. Default rooms are easy; changing not so much.

Somehow, Hilton got the idea that I want a accessible room. (At 1.95m/6'4", so a one meter-high showerhead/closet rod doesn't appeal.) This has been the case for the past ten or so stays/properties, two months.

I may have had an accessible room once, many years ago, but it's not anything even remotely regular. I checked my HHonors profile (high floor, away from elevator). I called the Diamond desk ("nothing we can see here"), even talked to a "supervisor"

Any idea how to reset this?