Originally Posted by
Frindle
Exactly! I barely used the card because of issues, so I had no chance to incur any late fees.
I have used credit cards for a long time and never once payed a late fee. I just pay on time.
They brought up late fees in your retention conversation? In what context? That seems strange. Were they offering you some reduction of late fees or something? If so, that has to be the worst retention offer ever.
I also find it strange that you had all these issues. I've had the card since about September, and I've used it all over the place (in stores and restaurants, buying VX tickets, online, recurring charges, at hotels) and have not had a single issue. I use the card, all my pts post as soon as the statement closes, and I pay it off. This is the best card that I have in terms of rewards on regular spending.
When they told you that they could not waive the AF you should have asked for some large number of pts, like 15k. Even 10k pts is worth more than the $150 AF on the premium card. If they refused that, you should have asked if you can get some bonus pts after some minimum spend. If they still said no, then you should have asked what they
could give you.