FlyerTalk Forums - View Single Post - Luggage allowance discrepancy, website info vs. phone agent
Old Jan 26, 2015 | 5:50 am
  #12  
joshwex90
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I have noticed their IT to be severely lacking.

There's a good chance I will need a second bag on the way back, especially if I'm bringing it on the way there.

Does anyone have experience with disputing a charge such as this with the online booking screenshot in hand?

Last edited by joshwex90; Jan 26, 2015 at 9:41 am Reason: removed the last clause that wasn't accurate
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