Originally Posted by
Need
Tell the guy his emails updates are used as his timecard. If he misses one, he didn't work the previous 30 min, and he will never miss another email ever again.
But seriously, I think your HQ people are micromanaging. Update every 30 min even if nothing happens? Really?
Basically you are asking for progress report every 30 minutes.
HQ is client HQ. That is what client wants... This client only has a couple of aircraft and micromanages them... this is way client operates....
Other clients have many more cargo aircraft and only care when aircraft arrives and departs...
Is a difficult client, this one!!!!
Due to poor internet access, I don't fancy deducting wages from the employee or may end up in tribunal which would find in his favour (socialist system) and blame internet, the west etc...
The employee is just lacadaisical and does not understand western business... His heart is in right place - he just can't fathom why people need updates all the time - the fuel truck will come one day is his view!
I have watched him remotely (from a hill top) operating and he does the work... he just needs prodding to tell the client he has done the work and the fault is with the fuellers or whoever (and not with him)...
He is a laid back islander who grew up in a socialist system!