Originally Posted by
MLCJ
I have to disagree and can't understand any frustration as you suggest when the OP paid a T fare, upgraded to BE and then actually got the BE seat that he upgraded to. Your argument doesn't "hold here" since he got what he paid/upgraded for on the equipment he booked. IMO holding the flight was a good customer service move on DL's part.
If a flight is 6 hours late due to weather and you are in a middle EC seat sourrounded by two gravity challenged men who smell as though they work at a garlic factory and you forgot your headphones and you spend the 4 hour flight listening to the tinny treble of a Roland 808 escaping from your seatmates headphones, do you get off the flight and smile and say "I got what I paid for?"
The OPs expectations were not to get a Suite... he was told he had one though... then that went away. He has every right to be bummed.