Originally Posted by
fly18725
Do you think that those customers leave and UAL doesn't replace them, or replaces them with customers that pay less?
There is no automatic replacement for customers who leave. However, that might be on UAL's wishlist. Since the HVFs are limited by design it stands to reason that a replacement, if any, would be a pax paying less. The loss might be slightly mitigated by income derived from TOD, which fills the seat in the front and opens another low fare seat in the back.