Originally Posted by
KeaneJohn
My understanding the definition of a package is a combination of a flight and one or more other elements. When pricing something you get the screenshot of a 747 mid flight with the wording along the lines of book a hotel and car and save.. It of course didn't give me that option when I selected what I wanted to do so I booked the flights that it allowed Took screen shots of the pricing for the route that I wanted that was the same and phoned up and asked them to change it and they refused so I went along the route of contacting trading standards and received contact from them with an email I called up. Spoke to someone asked who I could send this email from trading standards to (it was basically an email saying why they should sell me a package of flights and hotel as a package) and within 5 mins I had the flights/route that I wanted with a 2 stopovers one in each direction.
Interesting!
So what discount did they give you in the end? And were you ATOL protected?