FlyerTalk Forums - View Single Post - Open jaw + hotel not the same terms as a BA holiday?
Old Jan 23, 2015 | 2:53 am
  #6  
paul4040
10 Years on Site
 
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,700
Originally Posted by KeaneJohn

My understanding the definition of a package is a combination of a flight and one or more other elements. When pricing something you get the screenshot of a 747 mid flight with the wording along the lines of book a hotel and car and save.. It of course didn't give me that option when I selected what I wanted to do so I booked the flights that it allowed Took screen shots of the pricing for the route that I wanted that was the same and phoned up and asked them to change it and they refused so I went along the route of contacting trading standards and received contact from them with an email I called up. Spoke to someone asked who I could send this email from trading standards to (it was basically an email saying why they should sell me a package of flights and hotel as a package) and within 5 mins I had the flights/route that I wanted with a 2 stopovers one in each direction.
Interesting!

So what discount did they give you in the end? And were you ATOL protected?
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