FlyerTalk Forums - View Single Post - All Ritz-Carlton Rewards Card offers [Consolidated]
Old Jan 22, 2015, 2:26 pm
  #1573  
TMM1982
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Join Date: Dec 2014
Posts: 8,460
Originally Posted by VegasGambler
Remember that their target market for this card is charging 6 figures a year to it. So while it is true that they don't want people to abuse the $300 travel credit, they also do not want to lose high-end customers to other cards. There is a balancing act there. Chase seems to be choosing the nickel-and-dime route over the make-it-easy-for-the-customer route. IMO, with this strategy, they will alienate the customers that they want (and the customers that they don't want will find ways to abuse the system anyway)
They will realize this soon enough. Can you imagine the reaction of a busy professional charging 500k a year and is told to send in documentation over a $50 baggage fee? LOL
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