Originally Posted by bealine

When T5 opened, we were supported by a team of "Blackjacks" who referred large bags back to the BA staff members on the floor. They would, in turn, refer the passenger back to he Bag Drop desk where the bag would be tagged for the hold and if applicable, an excess baggage charge would be made.

With staffing cutbacks, we no longer have the Blackjacks or staff to look out for large bags.