Originally Posted by
T8191
A simple solution which seems to escape the majority. Although how that copes with different carriers' parameters is a small issue
BAGS ARE TOO BIG .... so don't allow them. Simples?
Essentially, size restrictions are NOT applied [and possibly too generous, but that's another topic]
When T5 opened, we were supported by a team of "Blackjacks" who referred large bags back to the BA staff members on the floor. They would, in turn, refer the passenger back to he Bag Drop desk where the bag would be tagged for the hold and if applicable, an excess baggage charge would be made.
With staffing cutbacks, we no longer have the Blackjacks or staff to look out for large bags.