Originally Posted by
writerguyfl
I worked in several places and each was different. In the best-run hotel in which I worked, the Engineering department kept a log and would replace the battery according to the manufacturer's recommendations. In the worst-run hotel, door batteries were never checked. But, trust me when I say that there were far worse problems happening on a daily basis there.
We live in an imperfect world. So, even in the good hotel a door lock battery failed before it should have and inconvenienced a guest. That might have been what happened at the LV Renaissance for the OP. That's conjecture. What seems clear, however, is that the hotel staff wasn't trained properly. The first question asked regarding room-access problems is whether the lock was responsive (beeping or lights). If the OP was asked that question, the problem would have been diagnosed and resolved after one inquiry...not multiple attempts.
Not sure about touch key cards but the ones you swipe, most systems have a small light that turns green when the card is accepted. The systems are typically designed to flash green followed by a quick yellow or red blink when batteries are running low. A good housekeeping staff or a supervisor who should be checking rooms after they are cleaned should be catching that. That is SOP for Marriott properties. I worked at Marriott in college and that was clearly listed in there as something done daily.
Last edited by dank0014; Jan 21, 2015 at 10:37 pm