FlyerTalk Forums - View Single Post - AMEX Delta Companion certificate Consolidated Thread

Jan 20, 2015, 6:06 pm

#195

RealHJ

Join Date: Sep 2009

Location: HNL

Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive

Posts: 7,205

Quote:

Originally Posted by gooselee

Thanks for sharing. The pattern I'm beginning to see is that phone agents can no longer force award tickets to price at anything other than what is presented on DL.com...

It's been like that for a few years, with escalation to properly reprice mispricing tickets (e.g. often DL + AS mix additive pricing when it shouldn't be so, for example, back in 2012-2014 I mean) getting more and more difficult and more and more restricted to who can do it w/in DL. It seems that now, while still possible, there are fewer than ever agents empowered to do so. Would that be an accurate statement here?

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