Looking for some suggestions as to next steps to take on a tampered gift card situation.

Purchased $500 US Bank GC at Ralphs around October 15th. After opening package found that card was tampered with. Called US bank to report the fraud and $200 in charges had been made. Faxed them a card replacemnet request with front and back of card, CC statment showing charge at Ralphs. Unfortuanatly I could not locate the receipt but they said they woudl accept my CC statment showing charge.

Call a few days later and they tell me they were able to recover the fund and therr is $500 now on the card and they will be seidning me a replacement.

2 weeks go by and no replacemnet, so I call again and they tell me I have to be patient, it can take up to 4 weeks. 5 weeks goes by and still no replacemnt, call again and they now tell me the phone number on my fax was incorrect. I check original fax and number is correct. I fax documents again. Call a week later and they tell me card has been sent. 8 weeks now and still no card.

I call again and they say they need original receipt after telling me 4 times card was sent. I explain to them I cant find original and dont know the exact Ralphs it was purchased at since there are 10 in my area that I frequent. They say to fax docs again.

I call the dispute dept today and they say they have to have original receipt or cant do anything. They give me the Ralphs store where it was purchased after having asked for that info previously and told they cant give it to me.

I go to Ralphs.....cant give me receipt cause over 3 months ago....tell me to call Ralphs club. Call Ralphs club, they wont give it to me because the club card is in my girlfriends name.

Im done with this runaround BS. So now I plan to dispute the charge at Ralphs with the CC issuer since I see no good alternative. Dont really want CS reviewing my account but what else can I do?