Originally Posted by flyingmusicianlax

Wow, that's awful. I suspect it may have had something to do with the upgrade in class without the appropriate mileage deducted? I'm not sure how IRROPS with mileage tickets compare to revenue tickets on AA.

That said, I'm not sure your friend will get more compensation beyond what he's been offered. They probably paid him the standard amount for a downgrade from J to Y on an award... he might be able to fight for the removal of F and the (very) poor service given by the G/A, but not guarantees that will result in any goodwill.