Originally Posted by ukthesis

I have had a flight on Turkish airways that is missing from my latest Miles and Smilers statement. This is for 2 weeks ago, but other TA flights at that time are recorded on the statement. So I am now trying to use the "claim missing miles" facility on the Miles and Smiles page. But there is no opportunity to insert the flight number after the letters TK in "Flight." When I try to enter the flight number, nothing happens and when I drop it down, only the letters TK appear again and there is no place for text (flight number). What do I do now?