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Old Jan 20, 2015, 10:58 am
  #15  
FindAWay
 
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,893
Originally Posted by toomanybooks
Originally Posted by alggag
Just keep in mind that once the phone representatives touch your reservation you will have to call in to make any future changes to it.
I have often wondered about this. Is there some obvious IT reason this has to be the case? Is it the same on other airlines?
Club Carlson reservations have a similar flaw - once the hotel touches a guest's reservation (even if months in advance of a stay), that guest can no longer change or cancel it online (even before the cancellation deadline ).
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