FlyerTalk Forums - View Single Post - T5 security is a total disaster! [inc Fast Track issues]
Old Jan 20, 2015 | 9:44 am
  #1060  
rumbataz
 
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
T5 security was back to its usual rubbish self this Monday morning.

Disinterested staff, ushers barking at people to get them to join the longest queues rather than the shortest queues. X-ray machine operators who were counting each pixel on the display for every single item of hand luggage - it was almost comical how they were peering at the screen intensely, calling their colleagues over to have a look and just spending an absolute age per item of hand luggage. Should have gone to Specsavers, methinks.

And, inevitably, just one male and one female security person after the metal detector causing a huge bottleneck.

If any company wants to learn how to do things as inefficiently as possible, learn from LHR T5 security.
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