If you wish to Change your booking

D.3.1 Changes to bookings for Reward travel on flights operated by Airline Partners are permitted via our Customer Services Department only in respect of date, time, class and service. Such changes may only be made by the Member or an individual nominated in accordance with Section B.4.6. If more than one price option is available for a flight, it is not possible to change the price option chosen by a Member after a booking has been made. All permitted changes are subject to capacity limitations and may not be made after the time 24 hours prior to the scheduled departure of the first flight in the Reward travel itinerary. Unless otherwise stated a per person fee of £35 will be payable for each permitted change. For the avoidance of doubt, name changes are not permitted.

D.3.2 The route applicable to a Reward travel booking may be changed provided that the new route selected would, as at the date the change is requested, require the redemption of the same amount of Points and/or cash as was redeemed in making the original booking. Route changes are only permitted for Reward travel bookings which (other than for the payment of taxes, fees and charges) are purchased using Points only.

D.3.3 Unless otherwise stated if you have a standalone hotel, car hire or ancillary booking a per product fee of £35 for each change made will be charged in addition to any fees levied by the Partner. Changes are not permitted inside 72 hours of travelling. Some hoteliers,and ancillary providers may not allow amendments, in which case you will be required to cancel (subject to clause D.5.4 below) and re-book.

D.3.4 If you wish to change your Eurostar booking a per product fee of £35 will be charged for each change made in addition to the Eurostar fees.

D.3.5 If you wish to change a flight booking where you have used Points to obtain a discount on a cash fare, the published fare rules applicable to that booking will apply in addition to the £35 per person change fee.