Originally Posted by
FlightNurse
I just stayed at the Omni in downtown Austin and have to say, was VERY impressive with the quality of service and attention to detal. Stayed on the club level was very much impressed with the food for Breakfast and the afternoon drinks and snacks. Much better then what I get at Sheraton. I need to start looking for a better chain of hotels when I travel.
I agree that Starwood has let down the Sheraton Brand generally at a number of properties. They have truly lost their way
Poor amenities ,high prices and properties that can be in poor condition They don't take human resources and training as seriously as other hotel companies.
The international properties are typically clearly better
The problem with Omni isn't the properties which can be very good but the crappy program
Also Omni management who is clueless about loyalty
Even Radisson does it better